We're Here to Help
If you encounter any issues while using FieldLink, please reach out to us through the channels below
❓ Frequently Asked Questions
How do I connect via Wi-Fi or Bluetooth?
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Open the App and navigate to the "Device Management" page, then tap the "Scan" button. The App will automatically search for all Wi-Fi and Bluetooth-enabled fixtures in the vicinity. Select the target fixture and follow the on-screen prompts to complete pairing.
Which fixture brands and protocols are supported?
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FieldLink supports the standard DMX512, Art-Net, and sACN protocols, and is compatible with the vast majority of professional stage lights, PAR cans, beam lights, LED wall washers, and more. It also supports importing fixture library files from major lighting brands.
How does the NFC configuration feature work?
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Bring an NFC-enabled fixture close to the back of your phone, and the App will automatically read its parameters. You can also edit parameters (such as DMX address and channel mode) within the App, then tap the fixture to write the configuration. Supports batch configuration of multiple fixtures even when powered off.
What should I do if the connection is unstable or drops?
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We recommend keeping your phone within 10 meters of the fixture and minimizing physical obstructions. Also check the Wi-Fi signal strength, or switch to Bluetooth mode for a more stable short-range connection. If the issue persists, please contact us via the form above.